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Welcome to

Warlingham Green Medical Practice
1 Church Road, Warlingham, CR6 9NW Tel: 01883 625532  Fax: 01883 625677

Chaldon Road Surgery
Chaldon Road, Caterham, CR3 5PG Tel: 01883 345466    Fax: 01883 330942

Part of the SWC Medical Group (Selsdon,Warlingham & Caterham)

 

Patient Access

What is Patient Access?

With Patient Access, you can now view, book and cancel appointments at your local GP surgery from home, work or on the move — wherever you can connect to the internet. What is more, because Patient Access is a 24 hour online service you can do this in your own time, day or night.


Plus, Patient Access is not just for booking GP appointments, you can also:

  • Order repeat prescriptions.
  • Change your address details.
  • View test results.

How do I register?

Please fill in a form and return it to your surgery if you would like access and we will provide you with your access code details. Once you have the access code, you can register hereAlternatively you can register directly online, please note however, that this will allow you to book only one appointment and then you will need to present at the surgery so we can complete your registration.

 

Once your registration has been completed, you can login by following this link.

Is my information secure?

All information that is sent to your surgery via Patient Access is secure. Your personal details are encrypted and protected using the highest standard internet security, so it cannot be intercepted. Only you and your GP surgery are able to see this information.

 

Before you apply for online access to your record, there are some other things to consider.

Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details:


Things to consider

Forgotten history

There may be something you have forgotten about in your record that you might find upsetting.

 

Abnormal results or bad news 

If your GP has given you access to test results or letters, you may see something that you find upsetting. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them. If this happens please contact your surgery as soon as possible. The practice may set your record so that certain details are not displayed online. For example, they may do this with test results that you might find worrying until they have had an opportunity to discuss the information with you.

 

Choosing to share your information with someone

It’s up to you whether or not you share your information with others – perhaps family members or carers. It’s your choice, but also your responsibility to keep the information safe and secure. If it would be helpful to you, you can ask the practice to provide another set of login details to your Online services for another person to act on your behalf. They would be able to book appointments or order repeat prescriptions. They may be able to see your record to help with your healthcare if you wish. Tell your practice what access you would like them to have.

 

Coercion

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

 

Misunderstood information

Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care.  Some of the information within your medical record may be highly technical, written by specialists and not easily understood. If you require further clarification, please contact the surgery for a clearer explanation.

 

Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

 

More information

For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:

 

 Keeping your online health and social care records safe and secure http://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Documents/PatientGuidanceBooklet.pdf



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